For any questions, comments, or concerns about your order, email us. Please provide your name as it appears on your order and your order number. We will contact you right away.
EMAIL US: [email protected]
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Customer Returns:
Lovely Luna Creations has a no refund/cancellation policy. Each piece is handmade and has begun the moment your order has been processed. However, if you have any concerns about your order, please email us.
How long will it take to get my order?
Each piece is handmade so please allow 2-5 business days to process your order before it is shipped out. You will receive a shipping confirmation email with your tracking number one your order has been shipped.
How do I take care of my jewelry?
For the best care of your gold-plated jewelry, avoid leaving your items out in direct heat, sunlight, and getting them wet. My newer, 24k gold-filled products are waterproof and tarnish free.
How can I track my package?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
What if my package is lost?
Lovely Luna Creations is not responsible for items that are lost by the mail carrier or any shipping service. However, if you have not received your package, please email us.